Terms of Business

Vista Financial Services Ltd

Sligo Office:
Galway Office:

Sligo: 071-9135100
Galway: 091 895633

No 7 Old Market Street, Sligo
4 Caiseal Eile, Spanish Parade, Galway

Terms of Business of Vista Financial Services Ltd

These Terms of Business are set out the basis on which Vista Financial Services Ltd will provide business services to you as an individual private client of the firm. Please take a few minutes to read through these and if you have any questions I will be happy to answer them.

The full name and address of the firm and communication details are set out at the top of this document.

The services which the firm is authorised to provide are:

(a) advising you in relation to the nature of each of the products set out below and
advising you as to which product is suitable for your needs;
(b) identifying and selecting the most suitable product producer for your needs;
(c) Receiving and transmitting orders on your behalf for a product(s) to one or more product producers listed in Appendix 1.

The products for which Vista Financial Services Ltd has appointments to act in relation to are all life assurance products including life assurance policies, specified serious illness and other protection type policies, pension policies, Personal Retirement Savings Accounts, savings and investment policies and Deposit Accounts. Vista Financial Services Ltd also has appointments to act in relation to mortgages.

Vista Financial Services Ltd may receive commission and other payments from the product producer to whom orders are transmitted. Summary details of these payments will be included in a product information document, which you are legally entitled to receive before an application for a product is completed, and full details will be included with your cooling-off letter.

Vista Financial Services Ltd may also charge you a fee for the services provided. In particular, if we arrange a product for you through a product producer with whom we do not hold an appointment in writing or a service for which we do not receive payment from the provider, then we reserve the right to charge you a reasonable fee for our services. This fee will reflect the average level of commission’s payable for similar types of products or services. Where a fee is to apply we will discuss this with you and provide you with a written estimate of the fee prior to your acceptance of the product or service.

It is the policy of Vista Financial Services Ltd to avoid any conflict of interest when providing business services to its clients. However, where an unavoidable conflict may arise we will advise you of this in writing before proceeding to provide any business service. If you have not been advised of any such conflict you are entitled to assume that none arises.

Vista Financial Services Ltd will, if necessary, exercise its legal rights to receive any payments due to it from clients for business services provided by it and, to be reimbursed for any value obtained by the firm for clients arising from payments by the firm on behalf of clients who subsequently default in any payment due to the firm. Product producers may withdraw benefits or cover on default of any payments due under any products arranged for your benefit. Details of these provisions will be included in your product terms and conditions.

Any complaint that you may have in relation to the business services provided should be made in writing to the firm outlining the nature of your complaint. Any such complaint will be acknowledged within 5 business days. The complaint will be fully investigated by Vista Financial Services Ltd and a full response will be provided to you. We will aim to provide this response not later than one month from receipt of your complaint.

In the event that you remain dissatisfied with the firms handling and response to your complaint you are entitled to refer your complaint to the Financial Services Ombudsman. A full copy of our complaints procedure is available on request.

DATA PROTECTION STATEMENT: Vista Financial Services Ltd collects your personal details in order to provide the highest standard of service to you. We take great care with the information provided taking steps to keep it secure and to ensure it is used only for legitimate purposes. We will never share this information with parties other than those mentioned at Appendix 1.

This information and other data provided to our offices may be used by us to advise you of products and services we may offer from time to time. Access to Personal Data: You have the right at any time to request a copy of any ‘Personal Data’ within the meaning of the Data Protection Act 1988, that our offices holds about you and to have any inaccuracies in that information corrected

Vista Financial Services Ltd is a member of the Investor Compensation Scheme, which provides certain remedies to eligible clients on default by the firm. Your legal rights against the firm are not affected by this scheme.

Under 38 (1) of the Investor Compensation Act, 1998, I wish to draw your attention to the following:


The Investor Compensation Act, 1998, provides for the establishment of a compensation scheme to certain clients (known as eligible investors) of authorised investment firms, as defined in that Act. this firm is a member of the compensation scheme, compensation may be payable where money or investment instruments owed or belonging to clients and held, or in this case of investment instruments, administrated or managed by this firm cannot be returned to those clients for the time being and there is no reasonably foreseeable opportunity of the firm being able to do so

a right to compensation will arise only:
a) if the client is an eligible investor as defined in the Act,
b) if it transpires that this firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm , and
c) to the extent that the clients loss is recognised for the purposes of the Act. where an entitlement to compensation is established, the compensation payable will be the lesser of:
a) 90% of the amount of the clients loss which is recognised for the purposes of the Investor
Compensation Act 1998 or
b) compensation of up to Eur20,000.




These Terms of Business are valid from November 2011 until further notice

Vista Financial Services Ltd is regulated by the Central Bank of Ireland as a Multi Agency Intermediary under the Investment
Intermediaries Act, 1995; as a Mortgage Intermediary authorised under the Consumer Credit Act, 1995 and as an Insurance
Intermediary registered under the European Communities (Insurance Mediation) Regulations, 2005. The Central Bank of Ireland
holds a register of regulated firms. You may contact the Central Bank of Ireland on (01) 410 4000 or alternatively visit their
website on to verify our credentials.

Appendix 1.

Fund warning :
The value of your fund may fall as well as rise. Past growth is not a guarantee of future performance

Appendix 1.

The Following is a list of product providers with whom we hold written appointments and of the products which we can provide for you through these providers.

Nature of Product

Vista Financial Services Ltd holds an appointment to arrange your protection , Investment or Pension policies through one of the following providers:

Deposit Undertakings; Vista Financial Services Ltd holds an appointment to arrange your deposit through the following

Life Assurance Undertakings

Name of Product Provider.

New Ireland Assurance
Hibernian Life & Pensions
Canada Life
Caledonian Life
Friends First
BCP Asset Management Ltd
Irish Life
Wealth Options
Permanent TSB